Shipping Policy
Everything you need to know about how we ship your GelaBurn order.
1. Order Processing Time
All GelaBurn orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation once your order has been placed, and a separate shipping confirmation email with tracking details once your order has been dispatched.
2. Shipping Methods & Delivery Times
We currently ship to addresses within the United States. The following shipping options are available:
- Standard Shipping — Estimated delivery 5–8 business days after dispatch.
- Expedited Shipping — Estimated delivery 2–4 business days after dispatch. Additional fees may apply.
- Free Shipping — Available on qualifying 3-bottle and 6-bottle packages. Applied automatically at checkout.
Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances. GelaBurn is not responsible for carrier delays once an order has been dispatched.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping is available on our 3-bottle and 6-bottle package orders shipped to US addresses. Exact shipping rates will be displayed before you complete your purchase.
4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Tracking information may take up to 24 hours to update in the carrier’s system after dispatch.
If you have not received a tracking email within 3 business days of your order, please check your spam folder. If you still cannot find it, contact our support team at support@us-en-gelaburn.com.
5. Lost or Undelivered Packages
If your tracking information shows your package as delivered but you have not received it, please:
- Wait 24 hours, as packages are sometimes marked delivered before physical delivery.
- Check with neighbors or building management.
- Contact your local carrier branch with your tracking number.
- If still unresolved, contact us at support@us-en-gelaburn.com and we will do our best to assist you.
GelaBurn is not liable for packages confirmed as delivered to the address provided at checkout. Please ensure your shipping address is correct before completing your order.
6. Incorrect Shipping Address
If you notice an error in your shipping address, please contact us immediately at support@us-en-gelaburn.com. We will do our best to correct it before your order is dispatched. Once an order has shipped, we cannot guarantee address changes.
7. Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery at support@us-en-gelaburn.com with your order number and photos of the damage. We will assess each case individually and work to resolve the issue promptly.
8. Contact Us
For shipping-related questions, please contact our support team. We’re available Monday–Friday, 9 AM–6 PM ET.